FAQ's


When is my order going to ship?
Orders are typically shipped Monday through Friday within 24-48 hours after payment is confirmed. If for any reason a payment is denied, a Dirty South Provisions customer care representative will attempt to contact you to make alternative payment arrangements.

Where do you ship?
We ship to addresses in the continental US, Puerto Rico, Hawaii and Alaska. We are pleased to offer shipping to Canada. We will soon offer International shipping to other locations. Please check back often to see if we are shipping to your country.

How are shipping rates calculated?
Dirty South Provisions offers flat-rate shipping, no matter how many items are in your order, or how many orders you make over 30 days. Some items carry an additional delivery charge due to weight.

How is my order shipped?
We use a combination of UPS, USPS and DHL services. Tracking numbers will be provided once payment is confirmed and the order has shipped.

What is your return policy?
Dirty South Provisions accepts returns on most new and unopened items.

You may return any items that are eligible for return up to 21 days from the day the item is shipped unless otherwise noted on a product page or in your order information online. We offer 2 return options.

You may choose to receive either a store credit for the purchase price of the item and free return shipping, or
a refund in your original form of payment minus a $8.95 return shipping charge.

We inspect all returned items. Items must be returned in their original condition and packing and must be free of any damage. If the return is a result of the wrong item, a damaged or defective product, we will refund you the full amount of the purchase in the original form of payment with no additional shipping charge.

International customers will be responsible for the return shipping to our warehouse in Ohio. If applicable duties and taxes are not paid by the consignee, Dirty South Provisions will assess a restocking fee of 25% for any returned / refused items.